FAQ

Call Our Office:
941-743-7171 (Charlotte, Sarasota, Manatee)
239-728-3002 (Lee & Collier)

Email Us: Info@superiorpools.com

Stop by one of our locations: We are open Monday – Friday

Our design consultants are always willing to work around your schedule if those days aren’t possible for you.

You will need to provide our design consultant with a survey of the property of where you plan to build your new pool. Other helpful information would be pictures or design ideas and any features you are wanting to include.

For example: Sun Shelf, Waterfall, special lighting.

Yes, all of the Superior Pools come with a lifetime structural warranty.

The lifetime structural warranty means that we will guarantee that the gunite structure will hold water for as long as you live in your home. Lifetime shell warranty is not transferable and only good for the original pool buyer. Our Pebble finish comes with a limited lifetime warranty.

What makes us one of a kind here at Superior is that if you have a pebble warranty claim, and the manufacturer covers it Superior Pools covers the labor for free. 100% of the time manufacturer’s warranties only cover the material.

Our pool equipment comes with a 3-year warranty.

You do not have to fill out the warranty cards Superior Pools takes care of all equipment warranty with the manufacturer.

Every single house and property are different, so it’s hard to compare pricing.

It cost Superior Pools 30% more to have 90% of in-house employees build our pools, But that is why we are #1 in the nation among the top 50 builders in customer service.

When comparing pool costs and companies make sure you consider the following elements:

• How long have they been in business?
• How long does it take them to build a pool?
• Are their reviews real?
• Do they call you back?
• Are they Honest & upfront with you?
• Reliability of the company?
• Quality of the building materials/equipment?
• Custom designing?
• Craftsmanship/Durability of the pool and its aesthetics?
• Warranty?
• Ease of maintenance?
• Customer satisfaction and service?
• Do they advertise?
• Do they care about you or just your money?
• Are they Knowledgeable?
• Do they have an office, showroom, pictures, and visuals?
• Do they own equipment?
• How many employees do they have?
• Do they have a fulltime warranty staff?
• Are there any hidden charges?
  (The only way to check this is to visit or contact the companies’ past customers.
  You can get this information at any city office)
• Why are they not on Guild Quality?

• Anyone can say what it is they do but verify what they do!
• This is why we pay Guild Quality to survey every one of our customers.

No, we do not offer any in house financing.

However, if you go to the “Our Company” menu and click the “financing” page it will bring up companies that we recommend for financing options.

Just click on each company and it will take you directly to their websites for more information.

We do of course always recommend contacting your local bank to see if they offer anything to you as being a loyal member.

If it was a perfect world with no issues and you had 40 in-house workers or  35 different sub-contractors, a normal swimming pool could be built in 20 days or less from an excavation.

Now, this is very rare because we do not live in a perfect world. There are so many different steps and variables in building a custom swimming pool.

Superior Pools of Port Charlotte Averages 35-45 days from the excavation.

We will always average these time frames. No matter how busy we get, even if we have to hire more employees, we will!

The difference with other companies is the busier they get, the longer it takes them to build a pool.

FYI The biggest myth in the pool business is “the pool builder will not finish your pool in less than 30 days because concrete has to cure.”

The major difference between Shotcrete and gunite is that Shotcrete is a “wet mix” and Gunite is “dry mix”.

Shotcrete uses readily prepared concrete already and at the tip of the nozzle, it is introduced to compressed air that is used to impel the mixture onto the surface. Gunite is dry sand and cement mixed and shot through a hose by compressed air and at the very end at the nozzle, the mixture is introduced to water to hydrate the mixture right before it hits the surface.

Gunite is very common and the preferred choice in hot climates such as Florida.

That is one of the reasons why The NASA Launchpad in Cape Canaveral is made out of Gunite. The flexibility of Gunite allows a customer to customize their swimming pool to their specific taste and budget. Gunite pools are designed and built on-site which makes the design possibilities nearly endless. With the Gunite mixture and the steel frame, the shape of Gunite pools lasts over long periods of time.

Gunite pools in warm climates are highly durable and they can be built in any shape and form the customer desires. Gunite is one of the top choices for homeowners due to their beauty, versatility, and durability. Superior Pools uses Gunite for all of our pool shells constructed.

Absolutely! Real estate research shows that it will add about 75% of the value of the pool. You can increase that percentage with landscaping and other enhancements.

Your local real estate agent is not an appraiser or a bank. If you want to know the true number, verify it with a credible source.

Superior Pools designs custom pools based on your wants, needs and available space. Your property survey will show the area of your property where we can place the pool and still abide by the county guidelines. Our expert designers can work with almost any yard layout.

You may be surprised at how we are able to maximize space in creating your aquatic landscape!

The screen enclosure is installed by Absolute Aluminum the #1 cage company in Florida (www.absolutealuminum.com).
We have been partnered with Absolute Aluminum since 2001 for all of our New Construction cages out of the Port Charlotte Location. Superior Pools is the only pool contractor Absolute will install for. They are considered a sub-contractor, but we use them on every job and do not just bid out the lowest priced cage.

Superior insists on ensuring that all of our customers receive the best quality materials and customer service.

No! Every pool requires weekly chemicals and brushing. All pools require some regular maintenance to ensure that the water is always sparkling clear and water levels remain constant. However, the amount of time you spend can vary, depending on what options you choose when building a pool.

Other builders may cut corners in this aspect, and you may have to spend up to 2 hours per week to maintain your pool. At Superior Pools, we feel that is money well spent to use low maintenance equipment so that you can spend time enjoying your pool, not working on it! We also added a weekly pool cleaning service to our Port Charlotte location, so now you don’t have to worry about your pool at all. We build it and clean it.

The startup is the term we use when talking about the initial balancing of your pool chemicals. Here at superior, this is a very detailed process. We will be with you and your pool for three weeks making sure that it is started and maintained properly. We use a robot brush in every one of our pools at startup. This process is very important for the longevity of your plaster. For the entire first year of your pool’s life it is still curing, but for the first few weeks, it is critical that it is taken care of properly. We will be with you to make sure that that happens.

No, it will not. We install a gravity-fed overflow system so that when the water rises above the waterline the water flows out of the pool into the yard.

• During the wintertime you want the pump to run 8-10 hours at the hottest part of the day.
• During the summer you want the pump to run 10-12 hours during the hottest part of the day.
• You never want to run the pool overnight and allow the water to sit and get stagnant during the day!

Yes, we can! Our Supervisors of Service/Warranty Josh Kline and Patrick Kline are certified and experienced to answer all your detailed questions.

Josh Kline’s Explanation of converting:

Yes, any pool can be converted to a salt pool. Pentair is the main brand that we use and install for our pool equipment. We first will cut out your existing chlorinator and install the salt cell. We will then install the power center which hooks up to your existing timer and then the salt cell cord hooks up to the power center in order to get its power. We also include adding salt to your pool to get it to the correct ppm. (Parts per million) We will then schedule a pool school in which we go over how to use the salt system, add salt and how to check and clean the salt cell.

Unfortunately at this time, our Fort Myers location does not handle remodels.

Our Charlotte County location does! Superior Pools wants to be very accommodating to help suit all your wants and needs and any questions you have regarding your remodel. (Whether we are in your area or not)

We have design consultants who specialize in remodels and resurfacing.

Superior wants to make sure you are in the best hands getting the most accurate information on your to remodel process. Please contact our Port Charlotte location for more information on areas of interest for Remodels and Resurfacing.

No, you do not have to be home at the time of build with a few exceptions (see below). A third of the pools we build is when the homeowners are away.

Of course, we would love for you to be present so you can see how hard our employees work and how full of pride all of our crews are.

You will need to be home or provide access to the home 3 times during the construction process.

• Electrical Installation
• Installation of alarms
• Final electrical and safety inspection

Your Designer who is with you from start to finish will give you as much advance notice as possible to work around your schedule.

The startup is the term we use when talking about the initial balancing of your pool chemicals. Here at superior, this is a very detailed process. We will be with you and your pool for three weeks making sure that it is started and maintained properly. We use a robot brush in every one of our pools at startup. This process is very important for the longevity of your plaster. For the entire first year of your pool’s life it is still curing, but for the first few weeks, it is critical that it is taken care of properly. We will be with you to make sure that that happens.

Any more questions?

Please contact our office at:
Info@superiorpools.com